Professional services
A working app for IT service providers and MSPs
Prioritise service work, expose SLA risk and prepare the next action with its evidence.
Sample scenario: Mateo, the service delivery lead, is responsible for CE-034. Backup verification and patch coverage are below the client agreement target. Monthly agreement at risk: $18,400. Service review Thursday at 10:00.
- Monthly agreement at risk
- $18,400
- What it replaces
- 7 working screens, one system
- The build
- Yours in about a minute
Client estates
Customer environments, device health, backup status and open risk. CE-034: Backup verification and patch coverage are below the client agreement target. Service review Thursday at 10:00. Monthly agreement at risk: $18,400.
Backup verification and patch coverage are below the client agreement target.
- Monthly agreement at risk
- $18,400
- Deadline
- Service review Thursday at 10:00
Managed estate reliability
CE-034 | Service review Thursday at 10:00
What this working example shows
Client estates
Customer environments, device health, backup status and open risk.
Service desk
Incidents, service requests, SLA risk and assigned technician.
Assets
Managed devices, warranties, patch state and security exceptions.
Agreements
Recurring support agreements, project work, usage and invoices.
Projects
Client projects, delivery stages, blockers and accountable leads.
Change calendar
Approved changes, maintenance windows and affected customers.
Knowledge base
Runbooks, known fixes and client environment notes.
Questions this app can answer
Decisions grounded in the same operating record
What is holding CE-034, and who owns the next action?
What in service desk needs attention next for CE-034?
How does assets affect monthly agreement at risk?
What changed across agreements since the last review?
The assistant reads the same fictional records visible in the app, so an answer can lead directly to its screen, owner and next action.
Before you build
Questions about software for IT service providers and MSPs
What does software for IT service providers and MSPs cover?
Prioritise service work, expose SLA risk and prepare the next action with its evidence. This working example connects client estates, service desk, assets, agreements and projects.
How does the client estates screen work?
Customer environments, device health, backup status and open risk. The sample follows CE-034, owned by Mateo, the service delivery lead. Backup verification and patch coverage are below the client agreement target.
What can the built-in AI assistant do?
It works from the same fictional records shown in the app. Try "Open a record in Service desk" or ask it to open remediation plan.
Can ALEA adapt this example to our business?
Yes. Enter your website and optional notes. The Studio starts from the example's client estates, service desk and assets structure, then applies your business name, services, language and brand. Work starts only after you submit the form.